Terms of Service – The School Bus Transportation

Introduction

Welcome to The School Bus Transportation. These Terms of Service govern your use of our website, mobile application, and all related transport services provided by The School Bus Transportation Ltd.

By accessing or using our services, you agree to be bound by these terms. Please read them carefully before using our platform or booking any journeys.

Who We Are

The School Bus Transportation Ltd is a company registered in England & Wales (Company No. 15675217). We operate safe, sustainable, 100% electric school transport services for families across the United Kingdom.

References to "we", "us", or "our" in these terms refer to The School Bus Transportation Ltd. References to "you" or "your" refer to the parent, guardian, school, or organisation using our services.

Acceptance of Terms

By creating an account, booking a journey, or otherwise using our services, you confirm that:

• You are at least 18 years of age or have the authority to act on behalf of the account holder
• You have read, understood, and agree to these Terms of Service
• You have read and accept our Privacy Policy and Safety Policy
• The information you provide is accurate and up to date

Our Services

The School Bus Transportation provides the following services:

• Daily school transport — scheduled home-to-school and school-to-home journeys
• After-school club transport — journeys to and from extracurricular activity providers
• Holiday club transport — transport to and from holiday activity programmes
• Group bookings — bespoke transport for schools, organisations, and community groups

All services are subject to availability, route coverage, and capacity. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.

User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information during registration and booking
• Keep your account credentials secure and notify us immediately of any unauthorised access
• Ensure your child is ready for collection at the agreed time and location
• Provide up-to-date emergency contact details and relevant medical information for your child
• Inform us of any changes to your child's needs, authorised collection persons, or journey requirements
• Treat our staff, drivers, and other passengers with respect

Booking and Payments

The following terms apply to all bookings and payments:

• All bookings are made through our website or mobile application via the parent portal and are subject to availability
• Pricing is displayed at the time of booking and may vary depending on the route, service type, and frequency
• Payment is required in advance unless otherwise agreed in writing
• We accept payment via the methods specified on our platform
• Receipts and payment history are accessible through your parent portal account
• Failure to make payment may result in suspension of services

Safety and Behaviour

The safety of every child is our highest priority. By using our services, you agree that:

• Children must remain seated and wear seatbelts at all times during the journey
• Children must follow the instructions of our drivers and passenger assistants
• Bullying, aggression, or disruptive behaviour will not be tolerated
• Persistent behavioural issues may result in temporary or permanent suspension from the service
• Parents are responsible for discussing expected conduct with their children before using the service

Full details of our safety standards and safeguarding practices are available in our Safety Policy.

Cancellations and Changes

We understand that plans change. The following terms apply to cancellations and amendments:

• Cancellations must be made through the parent portal or by contacting our team directly
• Cancellation charges may apply depending on the notice period provided
• We reserve the right to cancel or amend journeys due to adverse weather, vehicle issues, or other circumstances beyond our control
• Where we cancel a journey, we will notify you as soon as possible and offer an alternative or refund where applicable
• Route and schedule changes will be communicated in advance wherever possible

Liability

While we take every reasonable precaution to ensure the safety and reliability of our services:

• We are not liable for delays caused by traffic, road conditions, weather, or other circumstances beyond our reasonable control
• Our liability for any loss or damage arising from the use of our services is limited to the extent permitted by law
• We maintain comprehensive insurance coverage for all vehicles, passengers, and staff
• Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law

Data Protection

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, you consent to the collection and processing of personal data as described in our Privacy Policy. This includes information about parents, guardians, children, and journey data necessary to deliver our services safely and effectively.

Termination of Service

We reserve the right to suspend or terminate your access to our services if:

• You breach any of these Terms of Service
• Payment obligations are not met within the specified timeframes
• Behavioural issues pose a risk to the safety or wellbeing of other passengers or staff
• Information provided is found to be false or misleading

You may also terminate your account at any time by contacting our team. Any outstanding payments must be settled before account closure.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or operational practices.

Where changes are significant, we will notify you via email or through the parent portal. Continued use of our services after changes are published constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Website: www.theschoolbustransportation.co.uk

We aim to respond to all enquiries within 48 hours.